Question 1

How involved does my team need to be during implementation?

Accepted Answer

We design our process to minimize disruption to your daily operations. Your team will be most involved during the Discovery phase (a few hours of interviews and process mapping) and User Acceptance Testing. Beyond that, we handle the heavy lifting while keeping you informed through regular updates and demos.

Question 2

What happens if something breaks after deployment?

Accepted Answer

We provide 24/7 monitoring and support after deployment. Our systems include automated alerts that notify us of any issues before they impact your operations. If something does go wrong, our support team responds immediately to diagnose and resolve the problem. We also maintain detailed documentation for quick troubleshooting.

Question 3

How do you handle change requests during development?

Accepted Answer

We build flexibility into our process. Minor adjustments are incorporated seamlessly during development sprints. For larger scope changes, we assess the impact on timeline and resources, then discuss options with you before proceeding. Our goal is to deliver exactly what you need, even if requirements evolve.

Question 4

Do you provide training for my team?

Accepted Answer

Yes, comprehensive training is included in every engagement. We provide hands on training sessions, video walkthroughs, and detailed documentation tailored to your specific automation. We ensure your team feels confident managing day to day operations and knows when to reach out for support.

Question 5

What documentation do you provide?

Accepted Answer

You receive complete documentation including process flow diagrams, technical architecture documents, user guides, troubleshooting procedures, and admin manuals. Everything is written in plain language so both technical and non technical team members can reference it easily.

From Discovery to Deployment, we've got you covered

Discovery

Design

Development

Testing

Deployment

Support

Implementation Process FAQ